Privacy policy
Last updated: 1 November 2026
Who we are
ExamHelp NEET (examhelpneet.com) is run by Gyan Prem Tutorials and is currently in a free preview. In this policy, "we" means ExamHelp NEET and Gyan Prem Tutorials. We will publish our postal address on this page before we start taking payments.
For any privacy question or request, write to our grievance contact at hello@examhelpneet.com. We reply within 7 days and resolve requests within 30 days.
What stays on your device
Your answer history, confidence ratings, time per question, flashcard schedule, lesson progress, mock test results, your daily question count and settings are saved in your browser's local storage on your device. We cannot see this history. When you answer a question, only a short anonymous record of that one answer is sent to us (see the next section). You can download your history (My progress → Download my data) or delete them (Reset progress, or clear your browser's site data).
We do not use cookies, advertising trackers or third-party analytics.
What we receive, and why
| When | What we receive | Why |
|---|---|---|
| You rate a question (Clear, Confusing, Answer looks wrong, Too hard, Too easy) | The question, your rating, any comment you type, whether you answered it correctly, the app version, and a random device code | To find and fix wrong or unclear questions |
| You send a message on the Feedback page | Your usefulness rating, the features you ticked, any comment you type, the app version, and the random device code | To decide what to build next |
| You answer a question in Practice or a mock test | The question, the option you chose, whether it was right, how sure you said you were, the reason you picked in the follow-up check, the seconds spent and the app version. No device code or other identifier is sent with these records. | To find where students commonly go wrong, and improve the questions, lessons and notes |
| You ask a doubt | Your question, the chapter and question it is about (if any), the app version, and the random device code. A teacher's answer is stored with it. | So a teacher can answer you, and so the answer is shown only on the device that asked. Teachers see the question but not the device code. We also use common doubts to improve our explanations. |
| Any of the above | A scrambled (hashed) form of your IP address that changes every day; we never store the IP address itself | To stop spam, by limiting how much one connection can send in an hour |
The random device code is made in your browser the first time you use the app. It is not linked to your name, phone, email or any account, and we do not try to identify you. Please don't type personal details such as your name or phone number into comments; if you do, we delete them when we see them.
We process this information to run and improve the service, which you ask for when you choose to send a rating or message. We do not sell it, share it for advertising, or use it to make decisions about you.
How long we keep it
- The scrambled IP address is deleted after 2 days.
- Ratings, feedback messages and doubts (with their answers) are deleted after 2 years, or sooner if you ask.
- Anonymous answer records are deleted after 2 years. Because they carry no device code, they cannot be matched back to you, so they are not affected by "Delete what I've sent".
Who else handles it
The site and our feedback service are hosted by Cloudflare, Inc., which stores and processes the data on our behalf under its data processing terms. Cloudflare may process data outside India. We do not give the data to anyone else unless the law requires us to.
Your choices and rights
- Delete what you've sent: go to My progress and press "Delete my feedback and doubts from the server". This removes every rating, message and doubt sent from your browser.
- Ask a question, see or correct what we hold, or complain: write to hello@examhelpneet.com. Because we don't know who you are, include your device code (in the file from "Download my data", shown as
cid) so we can find your data. - If you're not satisfied with our answer, you can complain to the Data Protection Board of India.
Students under 18
Many NEET aspirants are under 18. ExamHelp works without an account and without collecting anyone's identity, and ratings are optional. If we add accounts in future, we will ask for verifiable consent from a parent or guardian before creating an account for anyone under 18, as Indian law requires, and we will update this policy first.
Teachers who review content
Teachers invited to review our content use a separate review page. What we record about their reviews, and why, is set out in the reviewer agreement each teacher signs.
Security
All traffic uses HTTPS. Access to stored feedback is limited to our team with a private admin key. No system is perfectly secure; if a breach affects your data, we will tell you and the authorities as the law requires.
Changes
If we change this policy, we will update the date at the top. If a change affects what we collect, we will say so clearly on the site before it takes effect.